Peruvian Virgin Human Hair Extension 3 Bundles Body Weave Wave Alibaba-express 100% Unprocessed New Star Company Best Selling

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PROCESSING TIME

Firstly, aliexpress will take time to verify your payment(less than 24hours usually),normally, we will ship your order out in 24hours after that, but Sunday and other national holidays are exceptional. So our processing time is 48hours after you make the payment except holiday.

SHIPPING

Order will be posted by DHL or FEDEX on usually, it will arrive within 3-5days after being posted. We will ship the package to the address that is on file with your order. If there is any change on the address which the item is wished to be sent, please inform us of the new address in time before you arrange payment online.

VERY IMPORTANT!!!

For security concern, please don’t use P.O box address, we accept Physical address only, and make sure there’s someone there sign for the package, “Leave at door” package may lost at high risk. Also, please leave your phone No. for DHL to contact if you are not available then.

Due to the security issue is getting more and more severe in some area, we are NOT RESPONSIBLE for the package lost in these cases:

     a. Shipping address is wrong or not clear, DHL won’t be able to find it.

     b. Nobody be able to sign for the package and DHL leave at door, package stolen unfortunately.

     c. Signed by someone else you don’t know at your address which means malicious stolen.

Note!!

Before the sign, please open the package to inspect with DHL or FEDEX courier stands by, if we send wrong item or items in short, please refuse to sign and contact us immediately. We will verify the package item by our records and shipment official weight data in 24hours and work with you and resolve the problem as soon as possible.

Correct & Safe shipping address is very important since security problem is getting worse in some area. It’s buyer’s duty to guarantee the safe shipping address for the parcel. Please notice these conditions in advance. It will be benefit for both buyer and seller.

REFUND POLICY

100% Money Back Guarantee on each item.

Please contact us within 3days upon you receipt of the item(s). A refund including P&P will be rendered in the event that the item(s) is not as described. The refund will be rendered once the item(s) has been sent back in original state. No refunds/exchange for hair being installed, cut, dyed, washed or any damage & process.

We will pay the return cost for the reason of shipping wrong item(s) or quality problem. Please contact our customer service and get our DHL consignee account that can be used for free. For America buyers, returns can be sent to our US warehouse as well, then we will refund you the USPS shipping cost via P&P after you ship it out.

By the way, the order can be declared as low value if possible or according to customer’s requirements, but we will not be responsible for any import duties, texts or other customs charges. We sincerely hope that additional import costs or customs clearance delays will not be used as a reason for requesting refund.

FEEDBACK

Our happiness comes from our clients\' satisfaction, we will be greatly appreciated if you can leave us 5 stars positive feedback. Your good review is great encouragement for us. If you are not satisfied with the item you received, please contact us before you leave negative feedback. We would like to work with you together to solve any problem. New star hair team won’t let you down.

AMERICAN DOMESTIC SERVICE

Attention: We registered "new star" hair brand in US and in China, this is the only store of aliexpress (the official store also) for selling "new star hair", any other aliexpress stores for selling new star brand are fake, please beware! We never allow bad quality hair or bad service spoil our reputation. Thank you for your cooperation!

Which kind of Superior Service we can do for American Domestic Service?

1. Please feel free to contact our customer service for help with urgent issue at China night time;

2. Please send message to us if you want to get your order from our US warehouse;

3. Please contact our customer service for more information if you want to return item(s) back to our US warehouse.

Q&A

Q. Why your hair is more expensive than other vendors?

When we talking about VIRGIN HAIR, means we use donator hair (hair are cut/purchased from donator directly instead of collecting from floor), with some clean work and high temperature steam process make into many different textures. Our hair proves to be reusable more than one year with proper care.

Q. Why the hair have dry/split ends?

Dry Ends-our hair is high temperature steam processed texture, hair after high temperature steam processed will be a little dry. Please follow our hair care instruction, we have recommend shampoo&conditioner. Those Brand proof to be work well on our hair and do great moisture treatment!

Split Ends-as we all know for virgin hair grow from human scalp, the longer hair the lesser nutrition will reach to ends. Our sourcing department will pick out the badly damaged ends raw hair, but few splits ends CAN\'T be avoided, especially when hair is longer than 18", please understand.

Q. Why the hair is shedding or tangle?

New hair will have few strands initial shedding which is normal. For poor weft construction issue, please contact us and send pictures immediately, we will help u do refund or exchange based on our refund policy. We are STRONGLY RECOMMEND customer SEAL WEFT & CUTTING AREA. Don\'t cut the weft only if u feel it\'s necessary. Our hair is cuticle intact donator\'s hair, usually not tangle. But dryness will lead to tangle and shedding, please follow our hair care instruction and use our recommended shampoo&conditioner to co-wash it at least once a week! Sulfate/alcohol involved products will leads to dry and frizzy, please notice that in advance!

Q. What’s the color for virgin hair?

Hair is non-dyed and collected from donator directly. Each bundle color varies a little. It arranges from off black, dark brown, Middle brown to Light Brown. Please leave us order note for color requirements, we will pick hair for u before shipment.

For real virgin hair, the color shade from the top to ends which is normal, as we all know the longer hair the lesser nutrition will reach to ends, usually virgin hair ends will be lighter than top and middle. For example, the top and the middle are off black shade to ends dark brown or even light brown at last 2-4 inches.that\'s also split ends area.

Q. How many bundles hair do I need?

Usually, 3-4 bundles according to your head size and the effect you prefer, hair more than 20", 4-5 bundles will be recommended.

Q. Why the bundles hair is not very thick and with short pieces?

Our hair are cut/purchased from donator, just like our own hair, some is thick but some is thin, usually, avoid messing up the hair to pick thin hair and short pieces out by hand carefully before we use that raw material. So they are not exactly thick for each bundles, but we will do best work to make sure they are natural thick with minimum short pieces inside of bundles. Please understand!